Warranty Repair Terms & Conditions

RETURN MERCHANDISE AUTHORISATION

It is the responsibility of the party returning the goods to ensure they are suitably packaged for transportation, the company cannot accept liability for goods which are damaged in transit whilst being returned to us.

1. FAAC warranty is supplied against manufacturing defect only. Goods will only be replaced or credited in exceptional circumstances and at the decision of the Company.
2. In the event a customer decides to purchase a new replacement, for an item they return as a warranty failure, should the returned item be repairable or found not to have a fault, it will be returned to the Customer in a working condition, rather than a credit being provided for the replacement item.
3. If the returned item had been found to fail for a non-warranty fault, including but not limited to wind damage, collision, excessive force, or electrical damage the item will not be repaired under the terms of our warranty.  In such instances the customer will be contacted and given the option of chargeable repair, return of the item or scrapping thereof.  If a chargeable repair is requested a quote including the parts required and labour cost will be provided and must be accepted in writing prior to any work being carried out.