FAAC

Privacy Policy

The FAAC Group Privacy Policy provides full information on how data is collected and processed. View the Privacy Policy by clicking here: www.faac.biz/privacy

Information about FAAC’s collection and use of your personal data

FAAC (UK) Ltd is committed to protecting your privacy and using your personal data in accordance with applicable data privacy legislation. The information below explains why we collect and how we use your personal data.

FAAC (UK) Limited may change this policy from time to time by updating the details on our website. You should check from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

WHAT IS PERSONAL DATA?

Personal data is any information that can be used, alone or together with other data, to uniquely identify any living human being, such as your name, or any email addresses or phone numbers related to you personally.

If you are an employee of or otherwise represent a company to which FAAC (UK) Ltd sells its products:

We collect the following personal data about you:

Contact details: Typically your name, email address and phone number(s).

Employment details: Typically the name and contact details of your employer and your job title.

Other data that you intentionally share: Information about you that you voluntarily submit to us.

As applicable, we use this personal data for the following purposes: Legal grounds for our collection and use of your personal data:
To send ‘transactional information’ to you. This is typically information directly related to sales orders and quotations or other commitments we may have towards you/your company based on the distribution agreement and/or contracts that we have with you/your company. This use, including the collection of the personal data needed to do it, is necessary for the purpose of our legitimate interest to sustain the business relationship with your company.
To provide you with marketing communications and technical updates including information about us, our products and services, competitions and promotions. These can be shared via electronic means (for example, emails) and via post. This use, including the collection of the personal data needed to do it, is necessary for the purpose of our legitimate interest to market, promote and demonstrate our business, products, solutions, services, competitions, events and similar. Also to provide you and/or your company with relevant product, solution and service offerings and any other business related information.
We use your contact details and employment details to execute and maintain, and perform obligations under the agreement between us and your company. This use, including the collection of the personal data needed to do it, is necessary for the purpose of our legitimate interest to uphold, maintain and administrate the contractual relationship that we have with your company.

If you are an employee of or otherwise represent a company to which FAAC (UK) Ltd uses (or is considering using) as a supplier:

We collect the following personal data about you:

Contact details: Typically your name, email address and phone number(s).

Employment details: Typically the name and contact details of your employer and your job title (we also hold bank account details which may be personal data in the case of a sole trader).

Other data that you intentionally share: Information about you that you voluntarily submit to us.

As applicable, we use this personal data for the following purposes: Legal grounds for our collection and use of your personal data:
To send ‘transactional information’ to you. This is typically information directly related to sales orders and quotations or other commitments we may have towards you/your company based on the distribution agreement and/or contract that we have with you/your company. This use, including the collection of the personal data needed to do it, is necessary for the purpose of our legitimate interest to sustain the business relationship with your company.
Bank account information is used to make payment for goods or services received. This use, including the collection of the personal data needed to do it, is necessary for the purpose of our legitimate interest to sustain the business relationship with your company.
We use your contact details and employment details to execute and maintain, and perform obligations under the agreement between us and your company. This use, including the collection of the personal data needed to do it, is necessary for the purpose of our legitimate interest to uphold, maintain and administrate the contractual relationship that we have with your company.

WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

FAAC operates globally and we may share your personal data with our group of companies and business partners – but only for the purposes described in this privacy notice.

An example would be sharing your mobile number and/or e-mail address with a courier so they can contact you when making a delivery of goods to you.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will not use your personal data for any longer than needed in order to fulfil the purposes described in this privacy notice. After that, we will delete or permanently de-identify your personal data unless required or entitled by law to retain it, or parts of it

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

FAAC (UK) Ltd is termed the Data Controller. The designated individual who is responsible for ensuring the satisfactory implementation of this policy and for any day to day aspects of personal data handling and processing is: Sue Hirdle, HR/Payroll Executive and Fleet Manager. In this role they are termed the data processors and they may be contacted via:

Post: Unit 10 The Hatch Industrial Park, Greywell Road, Mapledurwell, Basingstoke RG24 7NG
Telephone: 01256 318100
e-mail: sue.hirdle@faac.co.uk

WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA HELD BY US?

You have a right to get information on what personal data we have about you, access this data, request that we erase certain parts or all of your personal data, request that we restrict the use of or stop using your personal data, and have your personal data resubmitted to you in a structured and accessible format.

If you wish to exercise any of these rights, or if you have any other questions regarding your personal data that you believe were not answered in this privacy notice, please contact Sue Hirdle at sue.hirdle@faac.co.uk or 01256 318100.

Please note that if you ask us to erase or restrict the use of any of your personal data, we may not be able to continue managing your FAAC account and/or provide services to you.

Should you be dissatisfied with our collection and use of your personal data, please let us know and we will do our best to address your complaints. Your privacy is very important to us, and we always strive to protect and secure your personal data in the best possible way.

NON-PERSONAL DATA COLLECTED AUTOMATICALLY

Through your use of telecommunications services to access our website we may automatically collect non-personal data, e.g. internet browser/operating system used, referring website, average time spent on site. We may use this data to monitor the effectiveness of our website and improve the performance or content.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline or erase cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.